Refunds Policy

At AutomateIQ, we strive to provide high-quality services to all our customers. However, we understand that sometimes things may not go as expected. This Refunds Policy outlines the terms under which you can request a refund for our services.

1. General Policy

We offer refunds for our services under specific circumstances. If you're not satisfied with your purchase or if there is an issue with the services provided, please contact us as soon as possible, and we will work with you to resolve the issue.

Our goal is to ensure that all our customers are satisfied with our services. If you believe you are eligible for a refund, please refer to the guidelines below.

2. Refund Eligibility

Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund if:

Our service did not meet the specifications described at the time of purchase.
You encountered technical issues that prevent you from using the service, and those issues were not resolved promptly by our support team.
The service you received is significantly different from what was advertised or promised at the time of purchase.

Please note that we do not offer refunds for user error, misuse of our services, or failure to follow our instructions.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Contact our customer support team within 30 days of your purchase. You can reach us via email at [email protected].
Provide your order details, including your name, email address, and a description of the issue you're experiencing.
Attach any relevant screenshots or evidence of the issue (if applicable) to help us evaluate your refund request.

Our customer support team will review your request and respond to you within 5-7 business days. If your refund request is approved, we will process the refund to your original payment method.

4. Refund Processing

Once your refund request is approved, we will process the refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider, but typically it will take between 5-10 business days.

Please note that any transaction fees or charges incurred during the initial payment are not refundable.

5. Non-Refundable Items

The following services or purchases are non-refundable:

Any services that have been fully delivered or completed.
Services that have been accessed or downloaded after purchase.
Any promotional or discounted services that were purchased at a reduced price.

6. Late or Missing Refunds

If you have not yet received your refund and the typical processing time has passed, please check your bank or payment account. If you still have not received your refund, please contact our customer support team at [email protected] for assistance.

7. Changes to This Refunds Policy

We reserve the right to update or change this Refunds Policy at any time. Any changes to this policy will be posted on this page, and the updated policy will be effective immediately upon posting. We recommend reviewing this page periodically to stay informed about our refund practices.

8. Contact Us

If you have any questions or concerns about our Refunds Policy, please do not hesitate to contact us:

Email: [email protected]